Frequently Asked Questions

Everything you need to know about shopping with VERNAL.

What are your shipping options and delivery times?

We offer standard shipping (3-5 business days) and express shipping (1-2 business days) on all domestic orders. International shipping times vary by location, typically ranging from 7 to 14 business days.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to our carrier's tracking portal.

What is the VERNAL return policy?

We accept returns within 30 days of purchase, provided the items are in their original condition with all tags attached. Please visit our Returns Center to initiate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.

Are your products covered by a warranty?

Yes, all VERNAL products come with a 12-month limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number and photos of the defect.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.